The new copeland.com and sensi.copeland.com websites will look very much the same as our current websites. Customers will need to RESET their password as this is a new underlying web technology. The site will use a Single Sign On technology which will eventually begin to allow users to have 1 username/password for Copeland digital experiences.

The same translated experiences available today will be available after launch. Customers can select their locale (country/language pairing).

You will have to reset your password on your first visit. We will communicate the change & instructions via email.

The purchasing process will remain the same as it is today.

There are no changes to data privacy. You may need to reset your OneTrust cookie consent.

• For the Americas, please contact Copeland Portal Support at 1-844-529-7943.
• For Europe, please contact Copeland Portal Support at +49 2408 929300 or [email protected].

You will receive instructions via email, from Copeland, alternatively follow these four simple steps:

Step 1: Verify your account by entering your email address to receive a verification code

Step 2: Enter the verification code received to your inbox and select VERIFY CODE 

Step 3: Complete the process by entering a new password as prompted and select CONTINUE

Step 4: You will be prompted to login using this new password during your visit

You will receive an email from @copeland.com.You should check your spam folder and add @copeland.com to your contacts.

Alternatively, you may feel free to go to the sign-in page and use the “forgot password” option. This will also reset your password on the new site.

Your experience from an order perspective is that you’ll continue to have visibility to the same product catalogue.

You won’t be able to login until you change your password. You will receive an email to let you know you didn’t change your password. That email will explain the impact.

Yes, your order history should be available for the past year.

No, payments/invoicing systems have not changed.

Shipping preferences will remain the same.